Purchased: 5 x Pro 2K cameras, 2 x Wireless 2K doorbell, 1 x HomeBase 2. Currently in the process of dismantling the whole setup for return and refund. Why?
- I wanted to use the cloud storage as a backup in case the HomeBase 2 was taken in the event of a burglary. The service is frankly laughable:
a) Recordings to the cloud are only in 1080P which would be bad enough in the era of widespread 4K streaming except…
b) Enabling cloud storage also forces local recordings to 1080P for no apparent reason.
c) Canceling the cloud storage service still leaves the local recordings hobbled at 1080P until the subscription expires. No option to just stop the service immediately. Oh and no support on the weekends to try and resolve this either.
d) The doorbells cannot record to the cloud even though they record to HomeBase 2 just as the cameras do. On the plus side it means that they’re not stuck at 1080P resolution.
Really, if I wanted to record in 1080P then I would have bought 1080P cameras. Why is this considered acceptable when your main competitor has a 4K recording plan?
The cloud service for the whole hour that I had it enabled was - how can I put this nicely - “spotty”. I deliberately triggered 12 recordings, all of which were stored locally, and only 1 of which actually made it to the cloud. 8.33% success rate. Please don’t try and blame my internet connection. It’s 300Mbps down / up and the HomeBase 2 is connected directly to the router via ethernet. All cameras show a signal strength of “Great”.
Automations are also iffy. I had motion on the front yard camera set to trigger recording on the driveway camera, and vice-versa. It worked maybe 50% of the time.
I get the feeling that this is a community being used as beta testers for a not-particularly-serious product. Very disappointing.