Camera eufy 2K Indoor cannot reset

today, i dont know why my camera 2k cannot connect to the wifi , so i check the camera , i saw it’s Led just turn to purple, not the blue color as usual. therefor, I click on the sync button to reset it again but i dont hear any Beep sound, the camera’s led is still lit in purple, i can’t do anything else. Can anyone help me ?

I have the same problem.
Did you got it working?

Same problem. Just got camera couple days ago. No matter how long I hold the sync button it won’t reset

Sometimes clicking the sync button 5 or 6 times in rapid succession will work to reset when holding it down doesn’t.