Can’t add eufycam 2 to Homebase 1

I’ve already connected 2 eufycams to my Homebase 1. Bought an extra eyfycam (2) but this one won’t connect to my Homebase. Tried to reset and even restart. Nothing works. Please help!

I think Eufy cam2 and 2c require HomeBase 2.

Return it and buy the kit with HomeBase 2 or try and get off ebay. I’ve seen a few.

The eufycam 2 will connect to the HB 1, I can confirm that.

Try bringing them close together when pairing. Can try factory resetting stuff as well if it comes down to it. I believe that 5 clicks of the sync button in quick succession should factory reset the devices.

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Ah okay. My bad, I thought all these new devices were for homebase 2.

I quite like the specification of homebase 1. It’s much more feature packed minus home kit (I don’t use but I may do)

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Similar experience here, EufyCam to HomeBase#02 and support didn’t help

Weird…Eufycam 2 should work with Homebase 2 not 1 as far as I know.

Fwiw you may have to pair it with a HB2 first so it can take whatever updates may be available which may enable compatibility. Just a wild guess on that one, but I can say for sure the EC2 works on the HB1.

I have 5 eufyCam 2 (T8114) cameras working on the HomeBase [psuedo 1] (T8001) since March.

Email support@eufylife.com with serial numbers an issue details,

My cameras are running firmware - System 2.6.1, Subsystem 1.0.67.20200408, the home base is System 2.1.0.9h, Subsystem 1.3.0.9

Same here. Running multiple eufyCam 2s along with eufyCams (1) on the original Homebase (T8001).

Looking back through the update logs, EufyCam 2 support was added to the original HomeBase with software update v2.0.6.3. Eufy support was kind enough to push that update to me back in January (2020) when I contacted them and it’s been working fine ever since.

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