Cant access video feed on LTE

I had the same problem, it would work on external wifi but not LTE. For me, it was having Data Saver turned on. The app would connect but the videos wouldn’t play. Hope this helps. Great products BTW!

I wanted to chime in on this, I had exactly the same problem, assumed it was my phone. In my case the solution was to shut off the firewall in my cable router. That allowed me full access to my camera system.

Not sure if that will help others, just wanted to share my solution.

I had the same problem. Looks like Eufy doesn’t like double sim in one phone. When both sims active I couldn’t connect. After switching off one sim, iPhone connects to all cameras immediately. Issue on iPhone 13 PRO MAX. Home base system version 3.2.8.3h