Can't connect homebase

I have tried and tried and I can’t get my homebase to connect. The internet is working, I have tried different cables, it will (after a few restarts come with a white light) but as soon as I press the sync button the light goes red and it never says it’s ready to connect no matter how long I hold the button for. I have tried the qr code and manually, it’s like the sync button us faulty.