As the title mentions, I am not able to view 2K video DIRECTLY from the 2K video doorbell on an iPad Air 2 (model # A1566) using the eufy app. I get an error message saying the device (iPad Air 2) is not supported for playing 2K.
I know that the iPad Air 2 is indeed capable of playing 2K video.
If I download the 2K video to another Apple device and share the file as an iCloud link then I am able to play the 2K video on the iPad Air 2.
I can also play HD (1080p) video directly from the 2K doorbell on the iPad Air 2.
The iPad Air 2 is also able to play 2K video files that are not related to eufy.
I have been in contact with eufy support for a couple of months about this issue.
However, eufy support can not fix this problem for me.
Even eufy support can play the 2K video directly on an Air 2 as they state,"they[eufy] have tested on Apple iPad Air 2 and seems are able to play 2K video directly from the eufy doorbell."
Is anyone else able to play 2K video DIRECTLY from the 2K video doorbell on an iPad Air 2 (model # A1566) using the eufy app?
Has anyone had this issue and were able to fix it?
If so, how?