Constantly creating false recordings in windy weather

My eufy E cams are constantly creating false recordings in windy conditions, even when motion sensitivity is turned down to 10. Further to this the conditions are not storm-gale, just a bit windy!

Think it’s obvious the PIR sensor is not able to cope in basic windy conditions. Very disappointed with the performance of the camera sensors.

More annoyingly, when someone does enter the PIR zone, it does not capture it, as the sensitivity is set so low!

I’ve got the same issue at times. I’ve even cut branches out of trees trying to stop the false alarms. Bright sunny windy days plays hell on mine.

Yes, I also tried the same thing and cut branches and bushes and still made no difference. What is also so annoying is that the PIR does not pick up anything coming towards the camera. Particularly when the motion sensitivity has to be turned down to deal with a little wind!

Thank you for reaching out to eufy!

We are very sorry to hear about the issue with your eufySecurity system. Let’s get you taken care of!

Please try the following steps as they can often times already solve the issue:

Reduce the Motion Detection Sensitivity. Here are the steps:
My device>Camera name>Camera Settings>motion detection>Set motion detection sensitivity

If the issue still persists, please help to provide the following information:

  • A video depicting the issue
  • The email address of your eufy account

Please be assured we always stand behind our products and want to make this right for you.

If the issue still persists, please contact support@eufylife.com.

I used to have a defective Eufy cam e that would go off for no reason at all, but after contacting Eufy they gave us a free replacement and the new one works like a charm!

Hi Support

Thanks for replying. The motion sensitivity has been turned down to deal with the false recordings, but as a result it now does not record many legitimate motions.This is such a shame and very frustrating.

Same issue here, motion detection seems to be all over the place. A branch can trigger multiple recordings but when I walk outside it records nothing, very infuriating.

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Unfortunately I have had to leave a 1 star rating on Amazon because of this issue. People need to be made aware of this major flaw before they consider buying the Eufy e camera system. Such a shame.

So sorry for the inconvenience caused.

You have our promise that our engineers would work day and night to improve this product and we are glad to have your support and understanding, which would be a huge encouragement for us to seeking continuous improvement.

In order to better assist you, we would love to asssit you with the return with no cost for you. Please provide the your order information to support@eufylife.com. We will try our best to get you taken care of within 24 hours.

Apologized again for any inconvenience caused. Looking forward to your reply.

Same issue…I purchased the eufy doorbell for Amazon and UPS delivers…on several occasions the doorbell has captured the trees blowing and cars passing…however when a delivery driver drops off a package and takes a picture the doorbell missed the entire delivery. This has been so disappointing.

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This issue generates motion alerts all day and night. I’m getting hundreds per day even with the motion area reduced the shadows of a tree moving outside of the video frame trigger motion, rain triggers motion, bugs trigger motion. I really hope Eufy can send down a patch to address these issues. The only way to make the alerts stop is reducing the sensitivity to the point where a person can walk right past and not trigger an alert.

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