Devices disappeared from apps, had to be set up from scratch

Reviews
1

All devices on both users disappeared without apparent cause and had to be set up again from scratch.

6 Likes
2

Ours, too! I still can’t get it to work. I’m so frustrated with this BS.

2 Likes
3

Same here. My homebase got wipes too. All my videos were gone. Readdes and worked for a week and now no alerts no morion detection. Wudy broke something

4

Can’t get mine to work anymore have to keep reinstalling useless!!

5

Same happened to me. lost home base and doorbell from app. Cannot sync doorbell. If this is a taste of what’s ahead, God help us!

6

Hey Eufy can you tell us why we all had to reset?

1 Like
7

I suspect it’s the new interface. Go to the top-left of the main screen and select the dropdown—you should see your current setup.

It seems the update makes a new profile/group of sorts and the new blank profile is the default.

8

Anybody has idea how this can be solved? Thanks

9

I was personally able to solve it by logging out of my account in the app and then logging back in.