I am in the UK too - I though the server issues were US based, but last 2 weeks I have had to re-set my homebase 2 around 8 times maybe more.
The issues were huge with this, it did the update on the homebase, and eufycam 2s and it missed a really important incident which we had a family member call in to see if we caught it and no, camera was off for a whole day and even when it re-connected, it didn’t show the whole day of postman, 2 x delivery and the incident.
The last 3 days its been pretty smooth - but now the issue of the remove device is a bricking device.
Don;t get me wrong, i LOVE the product, I even have 4 x 2k indoor Eufy cameras to set up to go with 3 x Eufycam 2 and a floodlight camera.
They need to start upping their game as reviews, users are great and picking up speed quick - but the customer service I have found has been dreadful…to the point where I actually started to wonder if they was a member of staff or a cleaner picking up the phone!
I am a little concerned why this huge company would want to push a new product on KickStarter !? imaging Ring or Apple, or Amazon showcasing a new device buy getting public to invest in it?..is this showing the small minded way they are…I
Terrible customer service
Lack of knowledge of their own products
Small hours of UK phone support
Live chat with is always dead
Products bricking from the app !!!
New devices being advertised asking for public money to help!!!
To me the above is showing how they are running it like a one man band back street company…Anke/Eufy in my opinion was not the right decision for this company to produce their products. Box shifters do not make a great team.