I recently purchased the 2k battery doorbell, the homebase is setup via ethernet.
Everything seems to be working as it should, although I am having problems with the sound.
If I answer my door from my phone, there is a delay from when I speak to when that is played through the doorbell - I had read about this before the purchase and I can live with that.
The issue I am having however is that the sound on all saved clips / doorbell rings / motion detections is delayed by about 1-2 seconds. This is consistent throughout every single video.
I had read somewhere that changing the video settings from high to low might fix this but this didn’t make a difference for me.
As I say, the homebase is connected to the router with an ethernet cable and the doorbell has great WiFi signal.
Has anyone else had this and is there a fix? I have searched these forums but can’t see a similar post and I have tried contacting Eufy but had no response.