I have the exact same problem. The AC transformer does not charge the battery. I bought this 5 days ago, hooked it up to 18VAC 500 mA transformer. I have no bell or chimes, but note that the set up app only allowed me to select old style door chimes or digital chimes (no chimes was not an option, if I selected doorbell wires)… I selected digital chimes.
At first, it showed the plug in green icon, indicating wired hookup. But shortly after, it indicated battery, and afresh a few days, this charge is now down to 43%. I have removed connection to in-house wiring and plugged directly into the transformer, measuring the AC voltage at the leads at 19 VAC.
No idea why this isn’t charging or indicating wired hookup. One thread suggested it might be expecting a chime load, but it is clear from the set up booklet that this is optional. No circuit breaker has been set off.
This seems like a malfunction to me, but I’d be very interested to hear any expertise or advice. Thanks.
I have also removed the video doorbell, and set up from scratch again, (removing device and adding back / pairing to Homebase 2) with no impact. Doorbell plugged in directly to transformer, with voltage verified by multimeter, still shows battery icon (not green plug icon) and no evidence it is charging.
This forum is officially useless if you’re looking to get support from eufy at this point. It’s just end users helping guide other end users. If there is an actual issue or problem the defacto response is to email support@eufylife.com because their staff are no longer here on the forums to actually help.
If you don’t want the old chime. When it comes pairing with HB during setup and when it ask you old chime or digital you can just skip this and then it will default to the HB chime.
Yeah the forum is useless as far as Eufy is concerned. I did a private message to Megdi asking if they reported all the issues they see here so that Eufy knows the crap is messed up. I was then asked for a specific problem then told to “contact support”. I realize there is some communication gap, but these people serve no purpose to this forum except to try to keep selling you stuff.
I’m unsure wether this will help as I’m unable to buy any today (and I’m also waiting for a response from Eufy Support) but maybe someone else will be able to try this out.
Ring-doorbells seem to be having a similar problem since may. Some users reported a solution: putting in small washers with the AC wires and the screws (better contact?). As I said, I can’t test this since it’s a holiday over here and don’t have any washers small enough.
I do hope Eufy Support has a solution, but seeing as multiple people have had the same problems start at a similar time; I fear it’s got something to do with software.
