I have recently set up my wife on the Eufy Video Doorbell successfully with Family & Guests. Have noticed that when viewing the video on my phone (initial setup) I have 3 icons at the top right of the video window–bell, TV (rectangle) and gear. On her phone the TV icon is missing so she cannot see any recent events. However, I can. Is there anyway to “unlock” this feature for another person you are sharing the doorbell with? My understanding is that selecting “Admin” allows the other person access to ALL features. Any help is greatly appreciated.
If she goes to the Events icon at the bottom of the app, she should be able to view all events.
I have the same problem. I am not getting any notifications when someone is at the door. Only the Admin can view them. I went to events on bottom of page and nothing is there.
Notifications work for either Guests or admin. I have two Guest accounts that receive notifications and can view events just fine. I am using the latest Android verion of the app 2.4.0_817.
The one issue that may be present in the Guest account is that once you create the Guest account, new devices added to the main account have to be added manually. If new devices were addded after the Guest account was created, they won’t show in the Guest account list of devices and need to bee added manually to the Guest account. This will cause notifications and events for the missing devices to not show until they are added to the account.
Check that the Guest account and Admin accounts all have the same device list. If they don’t, go to the original account and use the Manage Shared Devices to add the missing devices to your Guest account.
This isn’t a bug. Guest accounts are designed so that an Admin or original account user can limit the devices seen by the Guest to a subset of the devices on the account.