I’ve recently purchase a new mobile device, Oppo Find X5 and now having problem getting the app to work while using mobile network. The streams/recordings either take a long time to load which then play with extreme lag or doesn’t play at all, every time I connect to a Wifi network, it seems to work fine and from what I’ve been reading, this seems to be quite a common issue with devices with dual sims, I am currently only using 1 sim with the second sim slot empty and having the same issues.
I have already contacted customer support, which they have responded very quickly, however the issue has not been resolved.
Things that I have tried:
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Port forwarding TCP/UDP 0-65535 (which customer support has asked me to do 3 times already)
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Disabling firewall
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Tried other wifi connections which works fine
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Used sim in other devices and this work fine, also tried every other combinations and issue only appears in my Oppo Find X5
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Tried other sim on other networks in the Oppo Find X5 and get the same issue and not working
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Tried changing the AP settings on the device to ipv4, the network won’t work anyway and will only work using ipv4/ipv6
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Can’t disable VoLTE as the device doesn’t allow this.
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Tried changing all the power/background data settings
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Tried changing all the settings within the Eufy Security app and changing settings for all Eufy devices e.g. streaming quality etc
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Checked all router settings the the Eufy devices are connected to
Hopefully I’ve tried every possible combination, but from what I can gather, the problem is narrowed down to the Eufy Security app not playing well with dual sim devices so the app needs to be fixed. Customer support keep assuming that it is my router settings and I have repeatedly responded to them with screenshots explaining that this is not the issue.
So far the only way I can view recordings on my device is either when I am at home (which kind of defeats the whole point of the security cameras) or I would have to try and find a wifi connection. I can view the cameras via the web portal on my Oppo without problems but unfortunately can’t view recorded clips saved on Homebase/Cam pro 2. The only option is to either buy a new (single sim) mobile device, or change the entire security system to another brand, until the app developers solve this issue to work with dual sim devices, it’s currently rendered useless to me.