I’ve just had a chat with Support and they confirmed my worst fears: they have no theft or reuse protection whatsoever. I.e. it might be just a matter of time until shady people get wise to the fact that these nifty electronic devices
- Can be easily unscrewed within seconds
- Don’t notify the owner when the connection is lost
- Can be easily reset
- Are fully functional if re-paired so
- Can be sold on the secondary market at full second-hand price
What’s worse is that they don’t plan to fix this as they don’t think this is a problem.
Someone else on this forum already said as much, but now I have confirmation from Eufy themselves. Also, if that other post is to be believed, a thief can even remotely erase the videos stored on the owner’s homebase. So a thief can steal the cameras and also erase any proof you might have of the theft.
To me this sounds like a terrible security flaw, and an unnecessary one at that. I can’t see why this wouldn’t be solvable with software updates but they have no plans to fix it.
Personally I’ve requested a return/refund. Though I’m out of policy by now so I’m at Eufy’s grace about whether or not they agree to take these back.
For anyone interested, here’s the full discussion with support.