Google home and Homebase 2

Kyle87 · July 12, 2020, 4:19am

Hi all, I’m experiencing a problem with the google home integration and am wondering if anyone has a solution.

I have some routines set up in google home to switch between different security modes on the homebase. Whenever I use those routines, I get the message “homebase is currently running, so I can’t make any changes.” If I switch the security mode to disarmed in the eufy app, the google home routine will work, but then it no longer works once one of the routines switch the mode off of disarmed.

Any ideas?

SmOothie · July 12, 2020, 10:48am

Not sure if it helps but you can’t use voice to change security or alarm settings. This is just in case someone shouts through your letter box.

Maybe it’s related or a bug.

Mengdi · July 12, 2020, 11:36am

Please contact: support@eufylife.com

adboelens · July 26, 2020, 9:29pm

I have the same problem. Whenever I want to use a routine to change the a customized mode called nighttime, I get the same message.

devanshrautela1234 · August 30, 2020, 2:51pm

I have the same problem. Whats the solution.

richardweijens · September 23, 2020, 7:20pm

Solution???

carl.longo57 · November 3, 2020, 10:10am

Is Eufy looking into the issue or has it hit a dead end?

timwhitemusic · November 4, 2020, 10:51pm

Same problem. I just switched from Wyze where I could tell Google home to turn the camera on and off no problem. I’m pretty disappointed and surprised that I lost that ability with Eufy.

jordybraakman · November 18, 2020, 9:04pm

I experience the same problem! I would like a solution.

stu454ss · November 27, 2020, 5:28pm

Having the same problem. Is there a way to fix this? Or do I need to return this item and go with a different company?

sog.bolig · January 6, 2021, 10:18am

Same problem here - I googled the issue and found an answer but (at the moment no solution) from community.anker.com

The answer from Eufy Security Support was:

With regard to the issue of the Google Assistant integration, please refer to the below answer for more details:

The only thing I’m able to do with it is to tell to show the camera feed on the TV/Chromecast, but i cannot ask about the status of the alarm or the status of the entry sensors or anything else.

I understand that you want to ask Google Assistant to check the status of the alarm or the statute of the entry sensor. Due to customer safety considerations, some functions are temporarily unavailable. So that is why you are only able to see the live view on the TV/Chromecast

Additionally, on my routines I’ve set up to put alarm status when I’m leaving or in Home mode when arrived, etc… However, google always respond that “The MyAlarmName is currently running, so I can’t make any changes”. The only time it works is when alarm is on disarmed more (it changes to the corresponding status). However, if it is already at some status (away, home, sleeping, etc) we get that error msg and the status doesn’t change.

Currently, our camera only supports from the disarm mode to Home mode, or from the disarm mode to away mode.

We know that the Google Assistant integration is still not perfect. However, our engineers will work hard to make it more convenient to use.

Carl_Steinhilber · May 21, 2021, 4:31pm

“This is just in case someone shouts through your letter box.”

All other security or access integrations with Google Home that I’ve used (door locks, garage door openers, etc) solve this by having Home ask for a PIN or security code after it receives the initial voice command. Don’t know the PIN, the command does not execute. Either that, or don’t allow voice commands for essential settings, but still allow manual access to the settings through the app. It’s not rocket science. And like I said, it’s the standard for all other integrations I’ve used.

This is hardly a reason to prevent Home from accessing these settings.