Home base can 2 pro issue

I currently have the eufy cam 2 pro
Everything is working great however
The home base which is connect to my homes router
When I try to connect to to my WiFi via the app
My WiFi doesn’t show up
Am I missing something ?
Thanku in advance

2.4 ghz only fwiw.

You either will need to separate the bands. Our contact your router company for assistance. Some do this automatically and some do not. I know it’s a headache.