I could be wrong, but I have a hunch what’s going on here. I suspect that the “Smart Connect” moniker refers to what’s called “band steering” more generically. That is, the router maintains networks on both the 2.4-GHz and 5.0-GHz frequency bands, with all connection credentials set up the same for both (i.e. SSID, password, type of security). The router then monitors the signal strength of each wireless client, and under certain conditions, the router determines that a given client would probably have a better connection on the other band than the one the device is presently connected to. So the router sends a signal to the client to switch to the other band, and the router facilitates this transition. When it works, it’s pretty neat.
Just one problem: Devices which are not capable of connecting on both bands. In most cases, these will be devices that support 2.4-GHz Wifi only, and cannot use 5.0-GHz Wifi. (You guessed it, Eufy Cams are examples of these.) If the router doesn’t know this, and the right conditions happen, then the router will, in effect, boot the 2.4-GHz-only device off the network, expecting it to appear in a band that it cannot actually reach.
The solution to this problem is to prevent the router from trying to band-steer wireless clients that are limited to only one band. Basically, there are two ways to do this; either…
(1) Explicitly inform the router of each specific device that should never be band-steered, using the router’s admin interface; or
(2) Create a “guest” or “virtual” SSID that is 2.4-GHz only, and have the problem devices sign on to that SSID. Because there is no counterpart 5-GHz network with the same SSID, band-steering can’t happen for those devices.
If you’re inclined to choose option #2, I would discourage folks from simply giving their existing 2.4-GHz and 5.0-GHz networks entirely different SSIDs, because this will stop all band-steering, even for those multi-band devices which can benefit from it. Instead, leave the main network(s) with the same SSID, and create a different, additional SSID that runs exclusively on the 2.4-GHz band; then, configure 2.4-only devices to connect to that network.
Hope this helps.