Indoor Cameras Constantly Going Offline?

Queries
1

I recently bought 8 of the indoor cameras to replace a handful of Wyze and other cams I had in my house. Overall I like them, but I’m noticing some of them intermittently going offline and not coming back until I power cycle them. Is anyone else having an issue like this or have a fix? I’d be surprised if I received multiple faulty cameras. The outage doesn’t seem to coincide with any firmware updates either.

I know it has nothing to do with my wireless coverage as I have Unifi APs on every floor and no deadzones in my house. Initially I thought it was maybe the pan/tilt cameras since I had only noticed it with them, but as of today two of the standard 2k cameras have gone offline and refused to come back on until I’ve power cycled them.

1 Like
2

I had the same issues with one of my cameras, to fix the problem I recharged the camera again and all is good.

3

I had the exact same issue this morning on my Indoor 2k camera. 2 of 3 were offline. I received no notification but realized the issue when checking the app before leaving for work. The firmware update was done on July 4th for my cameras. I had to power cycle my cameras as well to get them fixed the refresh button in the app did nothing.

4

These are the indoor cameras, so they aren’t battery powered. Power cycling them gets them back online. Oddly I haven’t had one go offline since I posted this, so hopefully it’ll stay that way

5

My indoor 2k camera keeps going offline. Sometimes it will go offline every few minutes, every few hours or every few days. I put it on a battery backup in case it was power issue but that didn’t work. Wifi is solid which is only a couple of feet away.

6

@BLC
Can you try restarting the camera or if need be, removing it from the app and adding it back? Do you have a mixed WiFi network (Mesh) or separate 2.4GHZ and 5GHz? Was there a recent update to the indoor 2K camera?

7

Same here with both the indoor 2K and the Indoor 2K Pan & Tilt. Both going offline 3-4 times a week. Get back online after unplugging them from power and plugging them back in again. Coverage is good, seems to happen out of nowhere.

8

For me specifically the issue was limiting data rate to at least 11 mbps or elimination of traffic under 11mbps. Once I changed my mesh to allow traffic down to 9mpbs, all offline issues stopped.

9

You might give all your wifi cams a fixed IP address by creating a reservation on your router. I have 6 indoor cams and since I gave them fixed IPs I haven’t a had a single one go offline. Not exactly sure why this worked, but its been working fine for over a year withfixed IPs.