I bought a C22 and loved it. Easy to put up, great quality, very happy. Then I decided to check on it whilst on a dog walk and hence forth have spent hours trying to figure out what’s wrong.
I have an iPhone 12 with iOS 15.2 and dual sim in the U.K. (work Vodafone, and personal Voxi). On my home or any other wifi, it works fine. As soon as I’m on cellular the camera won’t connect (live or saved footage) whilst both sims are on. If I switch off a line, the camera works on cellular. Doesn’t matter whether it’s the esim line or the sim line.
If I’m on my home or external wifi and both lines are on, there is no issue and I connect fine.
I have another camera with Yi which doesn’t have any issue. None of my other apps have issue, this is specifically Eufy.
Spoke to Vodafone who recommended a network reset. Strangely this worked for about 20 minutes before it all stopped again.
Apple support are saying it’s an app issue.
I followed some forums telling me to turn off VoLTE but there isn’t an option to do that in my settings on either line. I just see 5G on, 5G auto and 4G in the data & voice settings.
Eufy have clearly not tested their app on an iOS device with dual sim otherwise there wouldn’t be hundreds of reports on the issue. I’m hoping support can help me. In the meantime, has anyone else resolved an issue like this?