This is a note I sent to Eufy Support after I downloaded and installed the last application update version 3.1.0_994. It won’t even open when using the Bluestacks Android emulator. If you use Bluestacks, don’t load the latest version unless you want a big white screen and nothing else.
| Eufy Support
Seems your lack of testing has caused yet another problem with application updates. The last app update 3.1.0_994 is completely broken when using the Bluestacks Android emulator. Since many people are forced to use this solution because Eufy has yet to produce an app for Windows desktop, you would think that you would test that solution before pushing an update out. When I installed the latest Eufy app and opened it on the latest version of Bluestacks, I get a completely white screen and nothing else. The app won’t even open. I changed every Bluestacks setting that I could think might have any bearing on the app, but nothing worked.
I have been using the Bluestacks app for almost a year and updating it and the Eufy app regularly when new versions come out. This is the first time that the app completely failed to work.
It looks to me like your rush to push out software for your new devices is making matters worse. I have several tickets outstanding and haven’t seen any effort to fix them. Adding this problem to the others you can’t seem to fix is making me look for another security system vendor.
I am posting the contents of this note on Reddit and the Eufy community as a warning to users using Bluestacks not to install the latest app version. |
Note: A workaround for the issue is roll the Eufy app back to v3.0.0 964. This is the latest version that will work. You can get a number of older versions of the Eufy app on apkmirror.com. I have been using this site for about a year and haven’t had any spyware or adware when loading android app here. They have recently made it a little harder to navigate so you will look at their ads, but the files are still clean and you can get any of the older versions of the app (or any app they host) going back more than a year.