I installed the video doorbell kit (2k resolution, battery-based) several days ago. The motion detection worked at night after it gets dark, it sent alerts to my phone and I could view the black and white video clips.
However, it barely works in the daylight, I say barely because in these several days it only detected me leaving the house twice, and that was it. In these several days, I left and enter the house multiple times at different times to test it (6am, 8am, 10am, 12pm, 4pm, 6pm, you name it) and the postman delivered mails and parcels several times, but the doorbell detected nothing. I tried to approach the doorbell from various directions and even waved to it, no detection no matter what I tried.
I called the customer service, and they sent me a replacement doorbell really quickly. I installed the replacement this morning, it was the same, no motion detection at all in the daylight. I have not tried this replacement in the night yet, but the fact it does not work in the day just like the original one is annoying. For both the original one and the replacement, I tried both human detection and all motion detection, and set the sensitivity level to the highest 5, set it to optimal surveillance, tried both with and without activity zones, and got the same result: no motion detection in the daylight. Actually the replacement had one more flaw than the original one, the original one at least had the doorbell function working, the replacement’s doorbell rings, but unlike the original one, it would not trigger an event recording, so if I am not home hearing the doorbell ring, I could not look at the recording and see someone was here. What a disappointment, the replacement is even worse than the original one.
I uninstalled the doorbell from the bracket on the wall next to my door and took it inside, it can detect human when it is inside the house. But when I installed it back to the outside wall next to my door, the motion detection does not work again. Is it because it is harder to recognize human with the outside background on the street? But the street my door faces is a regular neighborhood street, with trees and cars parked on the side. And even when I set it at all motion detection, it would not detect anything.
Now I am really confused. Did I get two defect items or does this doorbell not work at all? Anyone having the same experience?