Night vision not working

Hi can anyone help?

One of my eufy pro 2 cams night vision comes on for a few seconds then just goes off… I have tried moving the camera to different locations and it is always the same.

Regards

Sounds like junk. In your home in a dark room does it behave the same? If so it’s trash. Return or replace. Or flush.

I should add… do a hard reset first.

I have the same problem with a new 2c pro , nigh vision works for 1 sec then goes to complete dark during the night

Same thing for me, 2 of 3 eufycam 2 pro has this issue. One of them turns on for 1 second and the other one won’t turn on at all! Can they really be defective, 2 of 3? How do I do a hard reset on the cam?

Moved my two cameras who won’t turn on night vision to another homebase but it didn’t help. Can this be a fw issue or are they defective? I have nothing to compare with because the cameras is a week old but camera number 3 is placed indoor with a lots of windows and that one works fine, even before it’s completely dark.

I have the same issue with my outdoor cameras. One works perfectly the other night vision is not working neither are the notifications! Any advice would be gratefully received or do I just send them back?

I’m just waiting for some advice or feedback from eufy because I have exactly the same issue, my cameras are completely useless when it’s dark :rage: I have contacted eufy yesterday but no response yet.

+1 looking for a solution, two out of five camera’s don’t switch to night vision. Couple of days a go they did. Is it because of the new firmware? They update 4th of april.

You might try to give the bad cam a good shake. The IR is operated by a mechanical linkage that might be jammed. Sometimes giving them a good whack will break them loose.

I just returned a brand new Cam 2 that was always in night vision. The only way to make it view thngs normally was to switch off night vision. I tried the shake fix, but it was almost like the linkage was backwards.