No beeps during alarm delay?

My Eufy system beeps with a countdown when I’m arming the system (leaving delay is set to 15 seconds) but on arriving home, it does not beep, it’s just silent during the alarm delay. Shouldn’t it beep? Every other security system on the planet beeps to warn you have triggered and the alarm will sound.

I hope this is not normal because it’s very easy to forget the alarm is set and then suddenly the siren will sound. Not good.

Where do you expect the beep to come from?
The keypad? That device only beeps when leaving. I wrote to support to see if they can add the beep when you arrive home. Did not get a clear response. If you’re talking about this as well, I ask you to write to them as well. The more voices heard about it, the more likely it will be added.
If it’s about the homebase, in firmware 2.1.3.3h, there is a new setting added called ‘Prompt volume’. This slider controls the beeping volume on the homebase and can be disabled. Maybe this is why the beeps are inaudible.

Yes, I discovered this setting yesterday and indeed this was the issue. However I expect the beeps to also come from the keypad and it’s extremely disappointing that they don’t.

This system is odd because in some respects, it’s remarkably well designed and in others, it’s a complete shambles with very strange decisions. I suspect many of these are battery saving efforts but to be honest, I’d rather have a system that works effectively even if it means I have to charge devices a little more frequently.

I’ll write to support about the keypad not bleeping during alarm delay and see what they say.

I agree with you. I’d rather have the keypad beep in alarm delay than the homebase telling where it is by beeping and allow for power removal by a burglar :confused:
Because in the latter situation, you might as wel permanently disable the alarm.

Very good point. I’m going to point that out to support when they reply (I’ve emailed about the keypad bleep).

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Did you get a response yet, Twist?

Sorry totally forgot to reply here! I did get a reply and they say the usual stuff about how they listen and will take feedback onboard and yadda yadda yadda however I did manage to prompt them to push out 2FA to UK accounts which it seems they had forgotten to do.

I really hope they make the keypad bleep but I think more people will need to request this first for then to see it as worthwhile.