No sound phone when doorbell is pressed

Hello all,

I have a problem with my battery powered doorbell. A few days ago i noticed my phone isnt giving a sound notification when someone is pressing the doorbell. First I checked all my settings (samsung s20+) and found nothing. Then I replaced the doorbell with a new one I got from the seller. I installed the new doorbell and it worked again! The new doorbell was installed with firmware 2.0.0. The old doorbell was fitted with the newest firmware. The problem is the new doorbell got an automatic update so im back to square one.

Can someone from eufy tell me when this is going to got fixed??

Thanks guys,

Martijn

Sounds like the update changed a setting for you. There are two places that could happen.

One is in the Eufy app Notification menu under the doorbell. You should have Doorbell Ring On and Ring Alerts set to Default or whatever chime you prefer.
The other is under Audio settings. The Doorbell ringtone volume setting could be too low.

I have the latest firmware for the battery doorbell and don’t have any issues with the ring notification.

HI i have the same problems when the Doorbell is pressed I don’t get a notification on (10). But my wife is getting the notification on her phone S20. We are in the same room with same wifi connection but I don’t get notifications

I am getting this same problem - wife receives the alerts, but no sound on my end. I do get an alert, just no audio notification.

Same here my wife gets a audible alert and I don’t, she uses samsung I use huawei. Checked all the notification settings and they all seem to be the same.

I am getting this same problem - wife receives the alerts, but no sound on my end

Same here. Phone is a Note10+ . This makes the phone doorbell functionality useless. Sometimes I get a notification minutes later