Update 4: @16:15 EST. Jun. 15, Everything is OK right now, eufy backers please re-check your devices again.
Update 3: As some of you have seen by now, our servers are down again. We are working with our AWS servers to see what is going on. Your video events are recording as normal. The apps ability to connect to your eufy security products is what allows you to view videos both at home, and remotely when you are not in your home. We know apologies aren’t enough here, but please know we are working hard to figure this out and will update you as soon as we have more detail.
The estimated waiting time in call center right now is above 1 hour and currently the call back function is not available. You can call but must stay on the line. If you have issues – for now, please email us at firstname.lastname@example.org.
Update 2：We’ve resolved the issue with Eufy Security app and they should now work as expected. If not, please contact our support team. We appreciate your patience.
Dear eufy Security Users：
Some of our Eufy Security customers are experiencing problems accessing their Eufy Security app and video events.
We’re aware of this issue and are working on it urgently.
Eufy Security system is still recording and still working in the background. Once this server issue has been fixed, you will be able to see all the video recorded while access to events has been down.
We know this is frustrating, but please know our teams are working hard to get everything back up and running, and we will update you in the next couple of hours with the latest information.
Update：the good news is we are now partly recovered, will keep everyone posted.
– Eufy Security Team