The reason people come here is to find out if the issue they are having has already been reported and/or is resolved. Without a tool like that, actual support will field the same questions related to the same issues over and over again wasting support resources.
There are sections on the top of the forum that read “Support” … why is that there? So the community can support itself? Without at least some vetted experts in place, how useful can the information found there really be?
I came here because I was having issues with Geofencing. I found many threads talking about issues with that feature, but nothing substantive about any resolutions. Many of the threads related to issues arising from Firmware updates which are long past. Is that information relevant? Who knows? That’s my whole point.
I had (still have really) an issue with the tracking feature on the pan & tilt camera. It took 12 rounds of back and forth emails with support to find out that development already knows about it, but doesn’t have a handle on how to resolve it.
I proposed a solution to the support tech, but they don’t seem to field feature requests. There is a “Wish List” area on this forum, but without someone official monitoring it, what’s the point?
I don’t mean to disparage and community user who spends their time trying to help other users. But they should at least have the support of the company they themselves are supporting.