Well… Not looking mate. EUFY support got back and told me to return the camera to the seller, which I can surmise from that they have no idea how to fix the issue.
What is incredibly insulting and annoying is they said I have to resend my unit back to the seller and would not issue a warranty claim as my reseller is not an authorised one, which is absolute BS…
I bought my cameras from ‘Appliances Online’ which I know for a fact is an authorised reseller
I did this via there Ebay account which should make no difference at all.
so just spoke to the guys by phone there and said you better re-check because as far I am aware they indeed are an authorised reseller (it was a major consideration in purchasing from them, since I could have bought cheaper going elsewhere) lady on the phone confirmed AO is an authorised reseller, doesent know why I was initially rejected a warranty claim, said she will check and get back to me within half an hour.
God help them if they try worm out of this because I will be going straight the the financial ombudsmun.