I’m using the 2K Eufy battery video door bell. All is going well, except the last app update seems to be killing my phone battery. By allowing Android 11 on my OnePlus 8T to manage power for apps, all is ok but geofencing is poor when set to this mode. If the app is set to not be optimised by the o/s then geofencing works ok but battery drain is awful. Wasn’t a problem before, but I’m noticing it on the current version of the Eufy app. Am I alone or is this a known issue? Hoping for a swift fix from Eufy for this
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Same here but with my Pixel 3A XL.
Phone lost 7% in 10 mins when getting alerts only and not in active use.
Hoping there’s an update soon
I’m new to this forum, does the company ever actually provide answers to posts? I also have severe battery drain with the current version of Eufy Security, running on Android 11, Oxygen variant. I installed it for the first time today after setting up a new doorbell device. Having looked at previous posts, this seems to have been an issue for some users on both Android and IOS, stretching back to early 2020. This does not occur with other camera apps (e.g. Ezviz) or the Eufy home app, both of which provide real time notifications. Not impressed, may have to return. Where is this ‘great customer support’ Eufy never stops going on about?
This is a usr forum. Eufy doesn’t usually monitor it other than an occasional announcement. If you want support , then either email their support address or use the phone or chat.
I have 4 Android devices with Eufy app installed and Eufy only takes an average of 2-3 % of my battery draw across all of them. My newest device is on Android 10 and the rest on 8 and 9, so it may be something to do with Android 11.
Same here on iOS 14.6 it takes 50% of my battery!
It’s terrible on Android 11 now. My battery drain can be high as 25% in a few hours. I emailed support multiple times. All I get is we are looking into it. It’s been a few weeks now and no update. I even wiped my phone this morning. 5 mins after I installed Eufy Security my phone notifies of high battery drain.
Agreed, shocking battery life now but if you allow battery optimisation then you don’t get notifications!
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I installed the Eufy Security app and it made my old phone overheat to the point where I replaced it. I had not identified the issue yet. I just thought my phone was getting old and dying. So I bought a brand new Samsung A51-5G, and I get daily warnings that the Eufy app is draining my battery. Please fix it!!!
Hoping on a eufy app fix as on one+ 6 updated to android 11 and now battery drain from this app alone is between 15-20% per hour even if you don’t use the app at all.
There was an update for the eufy Security app yesterday when I did a manual check (which I do regularly for my Android apps). However, when looking at the More Info section on the AppStore, it was last updated on 24th Aug 2021, not sure why when checking for updates that it was not pushed to my phone last week. The battery drain was more noticeable when I first got the eufy system as it was a new ‘toy’ and I was playing with it a lot more. Now that I have settled down I don’t notice the battery drain and phone/battery heating up, maybe other users will notice if this issue has been fixed.
Still draining…
Also still draining its constantly hitting very high percentage on phone on each charge over 30%
App is still using too much battery.
Disabling background solves issue but then I am missing signal from the video doorbell
Same here on Android 11, Oneplus 7T pro.
Same for me on Android 11 Xiaomi Mi9
I need 3 full charge per day since last app update.
Eufy security app is responsible of 75% consumption
Yep, recent update is killing my battery. Android reports that battery usage by Eufy is using more than 10 times the battery than the next busiest app which is Chrome.
Have had to disable the foreground service which I expect will mean the geofencing feature will stop working. Let’s see.
On a plus note, my Alexa routines magically started working 