Bought a new modem (SB8200) and router (AX3000) two months ago and have not been able to connect the Homebase 2 to it ever since. The red ring stays on no matter what and I don’t know what to do.
Our old modem/router combo (AC1900) worked and was able to connect to the Homebase 2 with no issue. We tried unplugging our new modem and router and retrying with the older modem/router and it was able to work again, so we know it’s not a faulty Homebase 2 or wiring issue.
I’ve called customer support and they said it’s most likely an issue with our new router preventing connection from getting through but I don’t know what it is. Every firmware is up to date.
I’ve disabled the firewall, enabled DHCP server, changed which port the Homebase 2 was connected to, removed the Homebase 2 from the app and tried to re-add it but now I can’t detect it.
Any advice will be greatly appreciated, thank you.