Got the same problem here too. There is plenty of bandwidth. Eufy, please fix the problem! I just spent hours drilling holes in the wall and floor to run power to the doorbell so we could live stream and not worry about running down the battery.
I have contacted support. Their engineers are investigating.
I confirmed with another person that the stutter started after the homebase update in February.
Did the same. I also pointed them to this thread.
I suggest that everyone who experiences this issue opens a support ticket and opens to this thread, because they need to understand that these issues are related and urgent.
First post. After a couple of weeks with our new wireless doorbell, I find there’s lots to like. However, like others in this thread, the live audio is wretched. Before I invest in any further Eufy security products, they’re going to have to respond to this issue and provide a working remedy.
Hi, The Eufy doorbell audio still stutters so much that a normal conversation cannot be held if somebody is at the door. Any progress on this problem? After I created a ticket all I get is that Eufy is not aware of a problem and they want my receipt and log files as well as videos…
+1 here. Very frustrating. Eufy broke the 2c cameras with the white flash issues and it took them over a year to fix. Now they’ve broken this too! Will raise a ticket also
I raised a ticket however Eufy responded by only asking to reset things. After doing so it of course did not fix the problem. Answer from Eufy was it must be a hardware problem… When I again pointed out that audio in the live stream stutters but the recording of the live stream is fine I get no more response.
Warning for all that think about buying the doorbell, don’t do it untill you get confirmation Eufy fixed the problem!! This company does not see it’s customers as a priority…
2 Likes
I got the same response from Eufy.
The reset did not fix the problem, as I expected.
They advised me to return the video doorbell to my seller, but that is useless because it’s a software issue.
This is no hardware problem!
Eufy take action, NOW!
Please don’t buy this product, they have to fix this issue first.
i have the same problem since the last update.
when this is resolved @eufy ?
and it is not a hardware problem!
I have sent eufy Netherlands feedback on this item
This is the answer from eufy on my feedback. I think it is a software issue and not a hardware issue. Or not?
<<<<<<<<
Hello, Thank you for contacting Eufy customer service. We are very sorry to hear about problems with your video doorbell microphone. - Check that the network environment is running smoothly - Move your home base closer to the doorbell and give it a try - Reset Homebase and your doorbell and then pair Please help us provide the following information to speed up the warranty process: - Your current delivery address - Serial number of the doorbell. You can check it on the doorbell or in the Eufy Security APP (My device> Doorbell name> Doorbell settings> Device information> Serial number). - Email address of your EufySecurity account - The pdf of your invoice or a screenshot of your order with the number of your order We apologize for the inconvenience. We attach great importance to your case and hope to get this done for you as soon as possible. Thank you very much for your patience and have a nice day! >>>>>>>>
Same here, just bought the set and doubting if I should keep it. Recordings are fine, life feed and rings are almost unusable. Setting video quality to medium or low changes this a bit. Watching the data stream it hops betwee 300K and 50K. Moved the base withing a meter of the doorbell, no resolution.
Only the base uses my home Wifi, guess the doorbell had a proparity 2.4Ghz connection.
Open a support ticket
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Now even with video settings set to Average the sound stutters.
Eufy wake up an fix it asap!
This way the doorbell is completely useless.
Because it is a software issue my seller won’t give me a refund. This should be fixed by Eufy.
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@Eufy Anybody reading this???
Please respond how Eufy intends to fix the doorbell issue!!
As stated by others in this chat, it is no hardware issue so resets, get a replacement is not the answer
1 Like
Hi,
I installed my video door bell yesterday. I am also noticing the same issue. My video also stutters in live feed but not when recording.
I can’t say if this has been caused by the update as both the Door Bell & Homebase self updated following installation.
The thing that isn’t impressing me it the lack of commitment being shown by eufy customer support.
I maybe forced to return my Door Bell if they don’t show some interest in the issues being mentioned here
@eufycustomersupport
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I have contacted Eufy again, this is the latest reply:
Dear PietKei,
Thank you so much for your reply. I guess you are an engineer too. Yes, you are right. That is probably software optimization.
After talking with the back-end, T8210 sound stuttering is a known problem. At present, we follow up with the back-end solution every week. We need to optimize the audio and video logic. The temporary solution has not yet landed, but the final solution is working on it (mainly involving Outsourcing products so it needs time). After finished, the latest firmware will automatically be upgraded.
Deeply sorry for all the trouble it has caused. We will invite you for our Beta test in the future if you want. I’m so sorry about that.
Eufy
5 Likes
Anybody any idea when this gets solved?
The problem is not only on the T8210, it’s on the T8200 also
@eufycustomersupport
I just bought the doorbell but also have the same problem with the sound that stutters, no conversation is possible and I don’t buy a doorbell for that. i hope eufy solve this problem soon because this is not acceptable.
So eufy to work
1 Like
I have exactly the same issue, I purchased my doorbell back in September 2020 and the live stream worked fine. At some point since then the app or something has been updated and introduced this stuttering in the live stream.
I have tested the live stream to a Google Chromecast and in a web browser, both streams were fine with no stutter. As such I suspect this is something related to the app because those other devices can stream just fine.
Setting the quality in the app to low appears to eliminate the stutter, but then the image quality is pretty bad. My suspicion is that this is some kind of video encoding issue.
All recordings are fine with no stutter present.
This issue needs to be fixed because it makes it impossible to use the app to talk to someone at the door!
2 Likes
At 10 may there has been an update. I don’t hear any more hiccups.