Eufy Cam 2C Video Glitches

Hello Eufy!! I just set up my 5 Eufy Cam 2C’s and I really like these cameras!! I have noticed that sometimes the video feed will lag and glitch so hopefully this can get fixed!! Thank you for everything you do!!

Hey @jls4wheeler,

So sorry to learn the glitches issue with your eufycam 2C! If possible, could you please email us a short video as the reference? We will quickly look into this case for you.

Thank you for your support. Looking forward to hearing back from you.

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Hi there. I reported the same issue in February (Ticket#99437136) and was told by Eufy Customer Support that “our engineer has located the root cause and they will optimize this issue in our next firmware update. We will let you know once the new firmware is avalaible”. The recent firmware release did not appear to address the problem. When do you hope to issue a fix? Thanks