@xstealthyx @John0 Curious why Eufy didn’t add a photo like they’ve done in the past when they have a “planned” outage. Or even when they promote their new products?!?
Those posts are pinned on the top as the first story. Adding the “update” the way they did it was a reactive and cowardly approach IMO. Several hours went by with nothing. Just post after post of frustrated users. Reminds me of the time when they had their major security breach and waited until news outlets reported it before addressing it in this forum…and they did a banged up job at that. Apparently, they’ve yet to learn and create protocols for these type of mishaps and ways to inform their users in a timely manner.
I’ve seen their baby or dog promotions each and every single time I open this forum. Without question, I know what Eufy is focused on. A “minor” issue as THEY see it is something that is pinned globally and then quickly removed. Let’s down play and not focus too much on these failures. Just our new products!! Shady practices says a lot about their direction and leadership.