Failed to request - 23

Queries
21

I don’t have that problem, so it might be specific to geo location or other reason.
Contact Support@eufylife.com for help.

22

Having the same issue for 3 days now. Can someone from eufy let us know what’s going on

23

People with the this issue: Please contact support@eufylife.com
You can have faster help.

2 Likes
24

Hello, any upd so far? Got the same issue today and sent an email to the support team but they will reply on Monday.
Thanks

25

I have also the same problem! I can see the playback but I don’t have access of the cameras.

26

Please share with us, what is the answer. Thx

27

Same issue here from android

28

Have the same problem here cant connect to my 2 x 2c cam. The doorbell and the infoor 360 cam.

It will give me a message that there is someone but can open the stream and recordings.

Error 23

29

Started getting this error this morning

30

same issue.
I think it was not helpful to merge the same problems in this title.
There’s only problem. no solution.

31

I too have same issue, but when connected to wifi it is working. But when try to acces camera via mobile network I get this issue

2 Likes
32

Same error here. (Germany)
Notifications are working but can’t access the cameras or the recordings.
Doesn’t matter if WiFi or cellular.
But I can access the cameras with my google nest hub, only app is not working.

1 Like
33

Same here…worked well untill one hour ago.
Still works fine when wifi on phone is on.
If not (only 4G) same problem.
App or android issue ??

1 Like
34

Same here, again. Seems to happen from time to time. Network is fine.

35

Hello
I have the same problem.

Did you fixe it ?

Thanks

36

Any updates on this? Is Eufy Security down?

37

Facing the same issue, starting today

38

Have the same problem,started today…Eufy support help us

39

Same here

40

Problem seems to disappear (edit: on wifi) after turning off VPN guys. Edit: However still there when using mobile connection