Eufy support is one of the worst I have come across because they do not offer any help to customers comaints, I used to like and promote Eufy security products but after the problems caused by them to my 2c camera’s with a firmware update on 28/09/2021 causing motion detection issues would not promote Eufy antmore. They still have the cheek to offer us all these new camera’s and other products which probably has inherited the current issues without fixing existing issues so be aware and stay away from getting Eufy to monitor your security around the house and rather buy anorher manufacturers security system.
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