I did some testing on my devices and found that all my cameras have the same issue with the 10 second sync button blowing away the device and erasing the data. My Pan and Tilt also had the same issue and all data was erased from the SD Card. Strangely, my indoor 2k cam was removed, but when I re-added it, the SD card videos were intact. I tested Cam E, 2C, ,2, & 2C Pro plus my indoor cams.
Also, entry sensors can be disabled in the same way. Pushing the sync button will incapacitate the sensor in the last mode it was in and it will appear normal, but the underlying data is all reset to factory defaults. Changing state doesn’t show in the app.
Keypads also have issues. Here, some info like access codes was retained, but basically the keypad is a brick. It won’t accept codes or change modes, but appears normal other than that.
I sent a note to support detailing the testing I did and expressing my displeasure at their response to this issue. Hopefully that will light a fire under them. If not, I’m prepared to send some of the gear back that I have had less than 30 days.
I am hesitant to spread this information around too far in the hope they get their act together and fix it, but if they don’t respond I’ll be posting the info other places and on Amazon reviews.