Firstly, thank you to everyone for their time in trying to get this resolved and sharing here. I did research over a year ago but only came across this issue when looking up new Eufy models (to recommend to my client but I also use cameras at home which I will now have to replace).
Definitely needs more attention to warn potential buyers, especially if Eufy is endorsing this issue as “working by design” and the company stance is to ignore this.
Shouldn’t be that hard for Eufy tech to allow the last few videos of any camera removed/unsynced to be available on the app as a temporary copy. More a work around but at least you have evidence and recording if someone steals or resets a cam.
If anyone can recommend another option that doesn’t require monthly subscription or cloud (i.e. saves on homebase) that would be a life saver. Will be help me smooth things over with my clients; they will not be happy when I tell them Eufy cams are basically useless and they need to refund it or replace.
Thanks.