Network not available

We had the Eufy security camera system put in 5 days ago and out of the five days one day there was no notifications / recordings due to system unavailable it eventuallysorted itself back to being online the day after. During the five days its been installed it has randomly been showing system unavailable which means we can’t go onto any cameras and check what’s going on. It’s not the internet as we’re online with no issues. Is it normal for the Eufy system to be this unreliable?

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