Geofencing does not work at all

I have an eufycam 2 kit, in geofencing mode, associated with 2 mobiles. My wife’s phone and mine.

The problem is that it doesn’t detect when you leave the area, nor when you arrive. If you leave home and also the limited area, geofencing only works when you open the app and, that’s only if it’s the main mobile phone.

An example: my wife and I leave home and geofencing is NOT activated until I open the app several hundred metres away.

An example: my wife and I leave home and geofencing DOES NOT send any message to communicate that both mobiles have left the limited area. I open the app, enter geofencing, and that’s when I receive push notifications.

Then my wife come back home and the camera alarm and the homebase2 triggers and she has to disarm it manually through the app.

The system has NOT detected that my wife has re-entered the area.

Then, my wife leaves home again and turn on the alarm i geofencing mode and returns to where I am. Both outside the geofencing area.

Finally, we come back home together and when open the door, the alarm triggered again

On both mobile/app the configuration and location of the house is exactly the same. Street, number, city and PC but, for some reason, the slave/secondary mobile does not update the location on the primary mobile.

If you look at the images, my wife’s iPhone XS Max is still out of the area when we’re actually at home for more than an hour ago.

My wife’s mobile has not updated the location yet. (After an hour)

The only way to update the geofencing location on my wife’s mobile is by saving the changes. Then, a message appears on MY mobile that tells me that my wife has changed the location of geofencing and that mine could also change.

It is disappointing to see that such an important and basic option does not work at all.

Any idea how to solve the problem?

Any ideas???

This is the reply I received of eufy: (Wich is the same as nothing)

“ Thank you for your message.

I very much regret the inconvenience with geofencing.

Please note that the accuracy of geofencing depends on the positioning accuracy of your phone.

In addition, due to your phone’s battery-saving strategy, the geofencing switching modes may be delayed by around 20 seconds to 6 minutes.

To ensure a good accuracy of the geofencing, please note the following settings:

For Android, update your phone’s Google Play and Google Map apps to the latest version. For iOS, update the iOS and Maps version of your phone to the latest version.

Please keep your operating system up to date.

Do not turn the phone on battery saver.

Leave both the location switch and the WLAN switch switched on.

Allow the Eufy Security App to run in the background and to update in the background.

Do not clean / close or kill background apps. Some smartphones may disable geofencing after cleaning.

Unfortunately, I also had to find out that the geofencing function is currently still in the beta version. A completely perfect function is not yet guaranteed. We continue to work on the improvement and will significantly improve its performance with future updates. We ask for a little patience. We very much regret that the geofencing performance may currently not affect you. can not yet satisfy 100%.

I apologize for the inconvenience, I look forward to your feedback if necessary and wish you a pleasant day.

Saludos

Luna

Servicio de Atención al Cliente EufyHome

Lu-Vi 8:00-18:00 (si nos contactas por la tarde te responderemos por la mañana del día siguiente)”

Hi there!

No one?

I have the same problem. It doesn’t recognize when I arrive home, even after six hours. I also receive notifications that motion was detected when geo-fencing switches the cameras from home to away mode. Do you see that behavior?

I’m surprised that their reply didn’t start off with a statement that the feature is “beta / under development” and improvements will come.

Hi @Poblador1

Can you please confirm what devices you and your wife are using?

Can you please send screenshots of the settings page for the Eufy security app from the phones native setting area?

thank you,

Hi there!

Right now you can see how wrong the system works. My wife and I are at home and my mobile phone - iPhone 11 Pro Max - detects it outside the area and my wife phone - iPhone XS Max - shows it as “not available”

Now look at the screenshots of Maps and Google Maps and you’ll be able to check that GPS positioning is correct. It’s not a GPS problem for devices but it’s an eufy app problem.

The same configuration for 2 different HomeBase

The same configuration in both mobile phones

Hi, again, we just went out for a walk and, before leaving, we have closed the eufy app on both mobile phones - also the background -

We were more than 1 kilometre from home and had passed more than 30 minutes and I haven’t received push notification, nor has the alarm been activated either.

I’ve opened the eufy app from my wife’s mobile and everything has remained the same. Then I opened the app from my mobile - the main one - and the alarm has finally been activated, although it took a minute.

The photos with a clear background are from my wife’s mobile and the two photos with a dark background are from my mobile.