@end1311 What’s worse is according to @Mengdi their genius “Security Team” designed it this way, LOL! Return away…best thing you can probably do at this point!
I have been supportive of Eufy products in the past. I have recommended them to several family and friends (which I am now embarrassed to say)…but I can’t justify their incompetence, lack of vetting their own products, useless updates that cause more issues than fixes, and no accountability!
I can’t even watch some of my own videos without them lagging, late motion delays, not catching all movements, cameras not responding, missing critical seconds, bright lights at the beginning, trying to update themselves, etc. Since December of 2020…nothing but issues after issue. All brought up to customer service with no real solutions. Just product replacement or will report it to our “engineers”.
They need to fix their current problems instead of pushing new products to the masses (Floodlights, Homebase 3, etc.). As I said before…they keep burning people and not addressing these current issues, they won’t have an audience to sell to anymore. News travels fast, especially in today’s world. This issue will not go away! It will get commented on in “other” places for review, community pages, Youtube, etc. I know from here on out my views have changed drastically.
My comments will now be…if you want a Security Camera system that has no monthly fees that stores all your important videos locally…which can then be erased in 10 seconds…please select Eufy security products. You will not be disappointed in their gimmicky promises and toy like abilities.