@dpoppo I know it has been mentioned in the past within the community to save and track the serial number on all your devices, so as individuals, we at least have something to report to the police, insurance company, Eufy, etc. At this point that’s all we can really do. But to have your camera and footage potentially be erased on the spot is a big problem. That’s why I believe Eufy and other companies should be proactive in this flaw and not reactive.
Even if Eufy could “track” where the stolen camera might be located, what can they really do? In theory, they can’t disclose its whereabouts, because if they had that “private” information (GPS) then that might open up some other doors, lol. I believe they need to focus on the moment a person is trying to reset the device and make it harder to do, possibly adding permissions.
PLUS, I don’t want to lose any footage of the event. One thing is to take my camera, but to control everything with a push of a button has not really been thought out. There’s a reason why these wireless “security” cameras don’t have a micro SD card in each one to store their videos in case of a theft. Makes better sense to store this footage locally and on a homebase which can be hidden inside the property and out of sight…BUT it completely defeats this entire purpose if it can all be taken away with a push of the reset button. Hopefully, Eufy can change the process or address this issue in the near future.