Eufy Security you could do way better. I’m going to go on a rant here because I’m very fired up about some things. You may not realize this but you’re losing customers or potential buyers by doing or not doing some of the stuff below.
First off: Where the heck is 2 Factor Authentication in the Eufy Security app I can’t seem to find it. Oh wait IT’S NOT THERE. Are you serious?? No 2 Factor Authentication in a Security app. I thought our privacy was supposed to be protected… It is absolutely insane that we do not have 2 Factor Authentication in a Security app!
@AnkerSupport I already know what your gonna say “ For the 2 Factor Authentication feature, we will consider the possibility of future development.
You have our promise that our engineers would work day and night to improve this product and we are glad to have your support and understanding, which would be a huge encouragement for us to seeking continuous improvement.
Any other concerns we can address in the future, please feel free to contact us.”
You’re going to consider it?? Is that what I just read? How about “we will work on it immediately because we actually care about our customer’s privacy and don’t want to end up in the news as ring did regarding their cameras being hacked”
Second, where is the IFTTT support we were promised. IT SAYS IT’S A FEATURE ON SOME OF THE BOXES you guys send products out in! Why is that taking so long? I know it’s not because your busy working on 2 Factor Authentication. What takes so long to deliver IFTTT support? Why would you put it on your boxes and not support it? That’s really really stupid.
Third: I want to give credit to @User1477 who made a post talking about this. I am honestly wondering who’s big brain decided this was a good idea: New Color for Wireless Doorbell Why did you think it was smart to release a Video Doorbell in Black and then a few months later release it in black and white. I didn’t want the video doorbell in black. I bought one from a different company but, I WOULD HAVE WAITED if Eufy Security would have even told us that they were working on another color. Why not release them together though? Why wait and then decide to release it in a different color??
Next are some other things that should be or not be in the app.
- Button to activate all of your camera sirens.
This would be very useful. If someone is on your property and you see them on one camera you could hit the button to blast a siren from all of your cameras. That’s basically a guarantee there gonna be running.
- Button to talk through all of your cameras.
Why would you not have this? Someone is in your property you should definitely be able to yell through all of your cameras!
- Group live streaming. You should be able to watch all or some of your cameras at the same time. Eufy and Anker have commented on this before saying it would drain the battery. Should someone like to tell me how watching 4 of your cameras at the same time for 10 seconds is different from watching each individual camera for 10 seconds? I get that the longer you watch the more that battery drains. Why is that any different when watching multiple cameras at once than one camera?
Edit: 4. While it’s definitely not the most important thing on this list I would like to mention that the pop-up ads in the app are really annoying! It is a Security App not a marketing app. Come on Eufy! Is it really necessary to have an “explore” page in the app??
EUFY SECURITY YOU NEED TO LISTEN TO US
You are failing on so many levels!! You must change some things or your going to lose more customers or potential buyers.
UPDATE: I received a response from Anker. This is what they said. ” Thank you so much for contacting eufy and letting us know your suggestion.
Yes, glad to let you know that we are working on 2 Factor Authentication. If everything goes well, it will be released within 2-3 months. Please stay tuned.
As for IFTTT, we mentioned it by mistake on the box of our original eufycam. We tried to make it before, but due to technology difficulties, I’m so sorry that it was delayed.
As for the color of doorbell, we didn’t plan to make other colors, but we heard that many customers want it, so we made it.
Thank you for your suggestions. I forwarded them to our engineers and ensure you that we will take them into consideration. Hope we can make them in the future.“
Anker says that 2 Factor Authentication should be released within 2-3 months. Let’s hope this happens!
Apparently IFTTT was out on the box by mistake. They didn’t say anything about when it might be released but I’m hoping they are working on it.
They were not planning on making the video doorbell in a different color but because users requested it they made a new color.
Thank you Eufy/Anker for your response! I hope to see 2 Factor Authentication soon!