You found a pond of knowledge | Tutorials Section (Keep updating)

Hi, eufy fans,

Welcome to the eufy Security Vault - Tutorials Section :bulb: (Keep updating)

This is the link worth collecting.:point_down:

Here you’ll find an ever-growing list of official tutorials that were carefully selected for the quality and well-written instructions. To make it easier for you to find what you seek, this pinned thread will have a list of all the tutorials, sorted by device.

If you still can’t find the particular information you’re looking for, comment here OR open the Help function of the APP to find more common questions.

No matter if you are a new user or old fans, dive into here, you’ll become a Security Expert :man_student::woman_student:and enjoy your smart home from now on!

Index :bulb:


Is My Smart Lock Really Waterproof ? | Rainy Day Advice

Auto-Lock :fire:New

Alarm system

Keypad Essentials :fire:New

Ecosystem Automation

Indoor Cam

How to Make your NAS Available on Indoor Cam? :fire:New

Homekit guideline :fire:New


Cloud storage


Homekit Announcement

Beginner’s guide

Doorbell / Battery Doorbell

Link a motion sensor to your doorbell to enhance the battery life :fire:New

Battery managment

Motion detection

Video Quality

eufyCam 2/2C


Working mode

Motion detection

eufyCam E

Wi-Fi Connection

Baby monitor

Stable streaming and sound detection :fire:New

Update guideline

Where you can find us:

If you encounter any problems during use or have any other questions, please contact our customer service team through the following channels:

1)eufy Security app->Help->Call us/Feedback;

2)Ask your questions here at the bottom of this post;

3)Send us an email:

We will get back to you as soon as possible.

Thank you for your support.

eufy Security Team


Is there a way to maintain this index at the top of conversation listing as this index will provide invaluable to new users?

Good POR


@JonnyBravo that is an excellent shout thank you I’ll definitely earmark it.

I was just thinking for new users who have just joined the community.


Thank you for your suggestion, yes, this is exactly what we want to do, this index will be placed on the top of the community for a long time, so that everyone can retrieve the required information at any time.:smile:


Awesome! this is a great source of information on all eufy products, I just used it 3 times already. So bookmarking it myself.

It is so happy that we can help you!!:smile::smile:


Second homebase installed, Goes off line when I leave Home??? Why???

O wow this is a lot of information. Very nice.

1 Like

For details, please contact our customer service team via

lots of good info here